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FAQs

If you’ve ever gotten stumped on a question you wish you knew, you’re not alone. It's happened to many others and will happen again. That’s why we prepared this list of the top commonly asked questions you're most likely to hear from your customers.  

We believe these answers will help you get better equipped, so next time you get put on the spot you'll know exactly what to say to close that sale. Take a look below for our compiled list.

What is Rustico?
We're a team of Creators, Craftsman and Artisans handcrafting products from only the best materials. Together, we skillfully craft timeless products from raw materials built to inspire you to step outside, explore, and create.

What do we stand for?
At Rustico, we approach each job with the same resolve. Every stitch, every cut, has meaning because it sets us apart as the hard workers we are. We are the custodians of dreams & creativity. Using only the most durable and quality materials so your ideas are protected. It’s not about just getting the job done, it’s about doing it right. We make sure the best people are making our products so that the hands that use them are never failed. Take our word for it. We stand by what we make and we’re here for any issue of question you might have.

How long has Rustico been around?
1998. If you're unfamiliar with Our Story, be sure to check it out - it's a good one! 

Tell me more about the leather you use.
We use top-grain leather that is sourced in the USA and is a byproduct of the meat industry, making it sustainable. We have nine leather colors; Saddle, Buckskin, Dark Brown, Ocean, Stone, Natural, Black and Charcoal. Our most popular colors are Saddle, Dark Brown and Buckskin because their tanning ins more traditional. 

Why do you use the leather you do?
Our signature look is minimal, undecorated and left raw, on purpose. Rather than creating perfectly polished leathers that generate a lot of waste and pollution, ours has been left natural. It's made that way on purpose so you can leave your mark as you use it. That's the best thing about working with our leather, it only gets more attractive with time and use. Be patient. Its ruggedness and character will grow with you.  

Where are your products made?
Most of our products are made right here in Lindon, Utah. We make things where it makes sense and where we can make sure the quality is perfect. For that reason some of our bags are made by our team in Leon, Mexico and some of our binding is done in Arizona. 

What type of paper do you offer?
#70 text, felt finish, FSC certified, acid-free/archival, min. 30% post-consumer content. We’ll interpret: We love our paper, and we think you will too. Our most popular paper is a tribute to the old-world - cotton rag cream color pages. Built thick to reduce bleed through when using fountain pens, markers, and more.

What are your top sellers?
Check out this blog for more info!

Do you have a blog?
We have another blog you might be interested in as a Rustico Wholesaler; our retail blog. You can subscribe by signing up for our newsletter or browsing here.  

What additional services do you offer?
Because we are handmade we have some truly unique capabilities. Take a look on this blog. 

How do I apply to become a Wholesaler? Do you do zip code protection?
Apply on this page. Yes, we do zip code protection.

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Do you have a question not on the list? We want to help you out, shoot us an email, start up a live chat, or give us a call.

Comments

Rustico:

Hey Denise,

Thanks for reaching out and your interest in Rustico! We’ll have someone reach out to you shortly. You can always contact our wholesale rep. at wholesale@rustico.com.
We look forward to talking to you!

Oct 15, 2018

Denise Cottrell:

Hello my name is Denise and I am the buyer for a store called Dealspin HQ Inc. We are interested in carrying your products in our store. I would love to receive an email of a list of your available products for wholesale. Please email me at sales@deal-spin.com.

Thank you,
Denise

Oct 15, 2018

Rachelle keller:

What is the minimum dollar amount for wholesale orders?

What is the discounted price per item for wholesalers?

Is there packaged bundles when ordering wholesale?

Oct 03, 2018

Linda Feldman:

Hi, do you drop ship directly to our customers? I would be a wholesale account.
What is the turnaround time before shipping?

Thanks!

Oct 03, 2018

Rustico:

Hi Rebecca, thanks for your interest in Rustico. The first step is to apply to become a Wholesaler and you can do so here https://wholesale.rustico.com/account/register. We’ve notified our Wholesael Rep of your interest and you should be hearing from her. Thanks and look forward to talking to you.

Apr 25, 2018

Rebecca Rogers:

Was hoping to open a wholesale account but need to know what you need for information.

Also, is there any minimum requirements for first time order or re orders?

Thank you for your time,
Rebecca

Apr 25, 2018

Anna:

Hello-

My name is Anna and I’m the Category Manager for Work Bags at eBags. I wanted to reach out and see if you are currently adding online retailers to your portfolio, as your products would be a great addition to our current assortment!

eBags is a 19-year-old ecommerce company based in Denver, Colorado, and it’s our company goal to be the world’s most loved and trusted online destination for all things travel. We currently work with over 700+ brands including Tumi, Filson, and Bose. Here’s a link to our site: http://www.ebags.com/

Would it be possible to speak with someone on your team about becoming an eBags vendor?

Please let me know if you are interested.

Thanks!
Anna

Mar 29, 2018

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